• You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse.
  
• Gift Card purchases don't count towards the free shipping threshold.

• In the unlikely event that you don't receive your order after the stated delivery timeframe, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.

Transit Time for UK based orders are within 3-5 business working days.

Unfortunately, we’re unable to make any changes to your order once you've hit 'Place Order' at checkout, this includes:

• Changing the item 
• Delivery/billing address
• Adding/removing items to your order
• Shipping method

However, there is a 15-minute window where you can cancel your order by locating the order either in your confirmation email, or in your account section, and hitting the 'Cancel Order' button.

Once this time has passed the order can't be cancelled, however you can return/exchange the items once delivered.

Input the incorrect address at checkout... Sadly, we can't change an address with the courier once the order is placed, however it may be possible to update your delivery preferences with the courier by contacting them directly.

If for any reason your order can't be delivered, the courier will return it to us and you’ll receive an automatic refund once the parcel has reached our warehouse. You can keep an eye on your tracking information for any updates.

If your order hasn't shipped yet, please wait until you receive your tracking email so you can provide the courier with the tracking number and they may be able to amend this for you.

If your order has shipped, please contact the courier directly ASAP as they may be able to help.

Important to know... If you input the incorrect address at checkout, we can not be held accountable if the order goes missing, meaning we're not liable to refund/replace this order.

You'll receive an email once your order has shipped titled "Your Order is on the way", containing your tracking link. Alternatively, you can log into your Attach Patch Account and track your order!

• Log into your Account

• Check the fulfilment status for your order.

• If the order has been fulfilled, select the order

• Click on the tracking link to be directed to your tracking

Alternatively, you can use the link provided in your shipping confirmation email.

Any unwanted product must be returned within 14 days from the moment your Attach Patch order is delivered.

• Attach Patch products are only returnable if unopened, where the seal remains unbroken, and in a perfect resalable condition, in its original packaging.

• In order to receive a full refund, all items must be returned to us unused and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.

• We only offer refunds onto the original payment method used to make the order.

• For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.

• Refunds will be actioned as soon as possible from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.